Returns & Exchanges
We want you and your pup to be 100% satisfied. If the fit isn't right or you've changed your mind, we accept returns and exchanges on unused items in original packaging within 30 days of delivery.
1
Initiate Request
Visit our online returns portal with your order number and email address to start the process.
2
Pack Your Items
Ensure items are clean, hair-free, and in original packaging with tags attached.
3
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
4
Receive Refund
Once received and inspected, we will process your refund or exchange within 5-7 business days.
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30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing